Support
What is HD?
HD (high-definition) refers to any video service that provides 720 lines of vertical resolution or greater. Standard digital or analog service associated with cable or a broadcast provider is 480 lines of vertical resolution. All CoverHD video is provided in 1080i, which is the highest resolution of any provider. Cable companies have to highly compress all video because they have limited spectrum. Cover Video does not have a limited spectrum, thus providing better service.
Cover Voice FAQ
1) Will I need additional equipment?If Cover currently services your property, voice service can still be delivered to your unit even without a broadband connection. However, you will need a broadband Internet connection in order to use your voice services elsewhere. The persons whom you are calling do not need any additional equipment in order to receive your phone call.
2) Are there any restrictions to whom I can call?No—You can call anywhere in the world while using Cover Voice- Local, mobile, long distance and even international numbers.
3) What are the advantages to using VoIP services?Since Cover Voice uses digital communication, it offers numerous features that are not available with traditional phone lines. The most marketable feature allows its users to place and receive calls from anywhere there is a broadband Internet connection available, so long as the customer has “soft phone” software on their personal computer or laptop. In addition, voice service by Cover offers substantial savings from traditional phone services.
4) What are the advantages of using Cover over other VoIP services in the event of power outages?With some providers, VoIP services are rendered useless during power outages or other disruptions to Internet connections. However, Cover services allow for traditional phone line back-up to provide a seamless connection in the event that Internet or power is disrupted.
5) Will I be charged a long distance calling fee?US Domestic long distance is included with your Cover service at no additional cost. Additional fees are only charged separately for calls outside of the US.
6) Can I use my Internet and voice service at the same time?Yes—Our voice service is not dependent upon any broadband Internet connection.
7) Does my computer have to be turned on to use VoIP?No—Your computer does not have to be turned on if you are making phone calls from your regular phone. You will only need to use your laptop while on the road.
Cover Internet FAQ
1) Will I need additional equipment?Most computers and laptops already have the required wireless card needed to connect. If your computer does not, a basic wireless card can be purchased through Cover Networks or any local supplier. No equipment should be needed if we provide wired Internet access to your home.
2) How does a wireless connection speed compare to a wired connection?Both our wireless and wired networks will provide the same amount to each customer.
3) How secure is my Cover connection?Unlike public ISP’s, every Cover customer is protected locally behind our firewalls and routers. This creates a one-way valve preventing threats to your computer without limiting the customer’s functionality or ability to perform tasks.
4) How fast is Cover Internet?While speeds vary between properties, Cover Internet has speeds up to 8 Mbps download and 1 Mbps upload, which is faster than cable and DSL providers.
Cover Television FAQ
1) Will I need any additional equipment?If your property has Cover basic analog service, no equipment is needed and you may simply connect to any outlet in your home. Our standard digital television packages require a receiver that Cover provides at no cost. Advanced services such as HD programming or DVR’s may require additional equipment.
2) Are there any restrictions to the number of televisions?Cover basic analog service has no restrictions. Cabling within your particular building may cause some limitations for digital services. We can customize solutions to accommodate different facilities.
3) What are the advantages to using Cover television services?Since we process the signal locally, there is little to no attenuation in the picture quality. This allows us to provide top quality video with functionality, clarity, selection and lower rates.